Contact Us

Have a question about an order, product, payment, delivery, return, or store policy? Contact Cardivexa using the information below.

For the fastest and most accurate assistance, we recommend contacting us by email. Please include your order number, the email address used to place your order, and a brief description of your question or concern.

Customer Support

Email: arshaborly@gmail.com
Phone: +1 (936) 260-5549

We aim to respond to most email inquiries within 1–2 business days. Response times may be longer during weekends, holidays, or periods of unusually high inquiry volume.

Please do not send sensitive payment information, including complete credit card numbers, security codes, passwords, or banking credentials, by email or through any contact form.

Official Website

Website: https://cardivexa.com

For your security, please verify that you are visiting our official website before submitting order or payment information.

Business Information

Store Name: Cardivexa
Business Type: Online Retail Store
Primary Category: Cardio Fitness Equipment and Accessories
Website: https://cardivexa.com
Email: arshaborly@gmail.com
Phone: +1 (936) 260-5549

Business Address

Cardivexa
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

Important: This address is provided for business correspondence and legal notices. It is not necessarily the return address for purchased products. Do not send products or returns to this address unless Cardivexa has provided written return authorization and confirmed the correct return address.

Unauthorized returns, returns sent to an incorrect address, or packages sent without following our return instructions may be delayed, refused, or ineligible for a refund, subject to our Refund Policy and applicable law.

Customer Support Hours

Monday–Friday: 10:00 AM–6:00 PM, Hong Kong Time (GMT+8)
Saturday, Sunday, and public holidays: Closed

Messages received outside our regular support hours will be reviewed on the next business day. Business days exclude weekends and applicable public holidays.

Order Support

When contacting us about an existing order, please provide:

• Your full name
• Your order number
• The email address used at checkout
• A clear explanation of your request
• Relevant photographs or videos if the product arrived damaged, defective, incomplete, or incorrect

Providing complete information can help us review your request more efficiently.

Returns and Refunds

Before returning any product, please review our Refund Policy and contact us for instructions. Return eligibility, applicable deadlines, return shipping costs, restocking conditions, and the correct return destination may vary depending on the product and circumstances.

Contacting us does not automatically approve a return, cancellation, refund, replacement, or warranty claim. Any request will be reviewed according to our published store policies and applicable law.

Do not return a product to the sender address shown on the original package unless Cardivexa specifically instructs you to do so in writing.

Product Information

Product appearance, packaging, color, specifications, and included accessories may vary slightly from photographs or descriptions when permitted by applicable law. If you need clarification about compatibility, dimensions, intended use, or included components, please contact us before purchasing.

Customers are responsible for reviewing product descriptions, warnings, specifications, age recommendations, weight limits, assembly instructions, and compatibility information before use.

Safety-Related Concerns

If you believe a product is damaged, defective, missing an essential component, or unsafe to use, stop using it and contact us promptly with your order information and supporting photographs or videos.

Cardivexa customer support does not provide medical advice. Fitness equipment and exercise products should be used according to the manufacturer’s instructions and in consideration of the user’s health, physical ability, and environment. Consult a qualified healthcare professional before beginning a new exercise program when appropriate.

Privacy

Information submitted when contacting Cardivexa will be handled in accordance with our Privacy Policy and used to respond to inquiries, provide customer support, prevent fraud, comply with legal obligations, and administer orders and store services.

Policy Notice

Information on this page is provided for customer support and business identification purposes. It does not replace or modify our Terms of Service, Shipping Policy, Refund Policy, or Privacy Policy. If there is a conflict, the applicable store policy and governing law will control to the extent permitted by law.

This page was last updated on August 11, 2026.