Shipping & Delivery Policy

Thank you for shopping at Cardivexa. This Shipping & Delivery Policy explains our order processing, shipping charges, estimated delivery times, tracking procedures, and responsibilities relating to delivery.

Please review this policy before placing an order.

Last updated: August 11, 2026

1. Shipping Destinations

Cardivexa primarily serves customers in the United States. We may also offer shipping to selected international destinations when those destinations are available during checkout.

The availability of international shipping may depend on:

• Product type
• Package dimensions and weight
• Delivery address
• Carrier availability
• Customs or import restrictions
• Local laws and regulations

We reserve the right to decline or cancel an order if we cannot legally or reasonably deliver the product to the provided address. If we cancel a paid order because delivery is unavailable, the affected amount will be refunded to the original payment method.

2. Order Processing Time

Orders are normally processed within 1–3 business days after payment authorization.

During holidays, promotional events, peak seasons, severe weather, stock shortages, or periods of unusually high demand, processing may take up to 5 business days or longer when reasonably necessary.

Business days are Monday through Friday and exclude weekends and applicable public holidays.

Order processing time is separate from delivery time. Processing begins after:

• The order has been successfully submitted
• Payment has been authorized
• Required order information has been verified
• Any necessary fraud or security review has been completed

Orders placed outside regular business hours, on weekends, or on public holidays will generally begin processing on the next business day.

3. Order Confirmation

After placing an order, you should receive an order confirmation at the email address entered during checkout.

An order confirmation acknowledges that we received your order. It does not guarantee product availability, shipment, or acceptance of an order when:

• Payment authorization fails
• The product is unavailable
• A pricing or listing error occurred
• Fraud or unauthorized activity is suspected
• Shipping restrictions prevent fulfillment
• The order violates our Terms of Service or applicable law

If you do not receive an order confirmation, check your spam or junk email folder and verify that the email address entered during checkout is correct.

4. Shipping Fee

Our standard shipping fee is:

Flat Shipping Fee: $6.90 per order

A different shipping charge, discounted shipping rate, or free-shipping promotion may apply when clearly displayed on the product page, promotional offer, cart, or checkout page.

The shipping amount displayed and accepted at checkout will apply to your order.

The standard shipping fee does not include:

• Import duties
• Customs charges
• Brokerage fees
• Local taxes collected by authorities
• Redelivery charges caused by an incorrect address
• Other government or carrier charges not collected by Cardivexa

Original shipping charges are generally non-refundable after shipment for change-of-mind returns. Exceptions may apply when an incorrect, damaged, or defective product is verified or when a refund is otherwise required by applicable law or our Return & Refund Policy.

5. Estimated Delivery Time

Estimated delivery times begin after the order has been processed and transferred to the carrier.

United States

Estimated delivery time: 5–10 business days after shipment

International Destinations

Estimated delivery time: 10–20 business days after shipment

These timeframes are estimates, not guaranteed delivery dates. Actual delivery may occur earlier or later.

Estimated total time for an order includes both:

• Order processing time
• Carrier delivery time

For example, a United States order normally requiring 1–3 business days of processing and 5–10 business days of transit may take approximately 6–13 business days from order placement, excluding weekends, holidays, and unexpected delays.

6. Possible Shipping Delays

Delivery may be delayed by circumstances including:

• Carrier congestion or operational delays
• Severe weather or natural disasters
• Seasonal shipping volume
• Customs inspections or clearance
• Incorrect or incomplete delivery information
• Remote or restricted delivery locations
• Transportation disruptions
• Labor disputes
• Public emergencies
• Government restrictions
• Product availability or fulfillment issues
• Security or fraud-review requirements
• Events beyond the reasonable control of Cardivexa

We will make reasonable efforts to provide available updates, but we cannot guarantee carrier delivery schedules.

If we become aware that an order cannot be shipped within the stated or otherwise legally applicable timeframe, we will provide notice and an opportunity to consent to the delay or cancel the affected order for a refund when required by applicable law.

7. Shipping Confirmation and Tracking

When your order is shipped, we will normally send a shipping confirmation email containing available tracking information.

Tracking may take approximately 2–5 business days after shipment to display movement or carrier scans. A tracking number may be created before the carrier completes its first physical scan.

If tracking does not update immediately, allow additional carrier processing time before contacting customer support.

Customers are responsible for monitoring tracking updates and making reasonable arrangements to receive the package.

8. Shipping Carriers

Depending on the destination, package size, product type, and fulfillment location, shipping carriers may include:

• USPS
• UPS
• FedEx
• DHL
• Regional delivery companies
• Other qualified logistics partners

We may select or change the carrier or shipping service when reasonably necessary to complete delivery. Customers generally cannot request a specific carrier unless that option is expressly offered during checkout.

Some orders may use more than one carrier during transit.

9. Split Shipments

Orders containing multiple products may be shipped in separate packages because products may be stored or fulfilled at different locations.

For split shipments:

• Products may arrive on different dates
• Each package may have a separate tracking number
• Tracking information may be sent in separate emails
• No additional shipping fee will be charged solely because Cardivexa divided the order into multiple shipments

Receiving only part of an order does not necessarily mean the remaining products are missing. Review all available tracking numbers before contacting customer support.

10. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including:

• Recipient’s full name
• Street address
• Apartment, suite, unit, or building number
• City, state, and postal code
• Country
• Accessible telephone number when required by the carrier

Cardivexa is not responsible for delays caused by incomplete or inaccurate information supplied by the customer, except where applicable law provides otherwise.

Please review the delivery address carefully before submitting your order.

11. Address Changes

If you discover an address error, contact us as soon as possible:

Email: arshaborly@gmail.com
Phone: +1 (936) 260-5549

We will attempt to update the address if the order has not entered processing or shipment. However, address changes are not guaranteed.

Once processing, fulfillment, or shipment has begun:

• The address may no longer be editable
• The carrier may reject a redirection request
• Additional carrier or reshipping charges may apply
• Cardivexa may be unable to recover the package

An address change is not confirmed until Cardivexa provides written confirmation.

12. Incorrect, Incomplete, or Undeliverable Addresses

If a package is returned because of:

• An incorrect or incomplete address
• An invalid postal code
• A missing apartment or unit number
• An inaccessible delivery location
• Failure to collect the package
• Refused delivery
• Repeated unsuccessful delivery attempts

We may offer one of the following, depending on the circumstances:

• Reshipment after applicable additional shipping costs are paid
• A refund of the eligible product price after the package is returned and inspected
• Another reasonable resolution

Original shipping fees and carrier return charges may be deducted from the refund where permitted by law and when the delivery failure was not caused by Cardivexa or the carrier.

13. Refused or Unclaimed Deliveries

Refusing delivery or failing to collect a package does not automatically cancel the order or qualify it for a full refund.

If the carrier returns the package to an authorized fulfillment location, we may inspect it and issue an eligible refund according to our Return & Refund Policy.

Applicable shipping, redelivery, customs, or carrier return charges may be deducted where permitted by law.

Do not refuse delivery as a substitute for requesting a return unless Cardivexa specifically instructs you to do so.

14. Delivery Attempts and Signature Requirements

Some orders may require:

• A recipient signature
• Proof of age or identity
• Delivery to a secure location
• Collection from a carrier facility
• Additional delivery instructions

These requirements may depend on product value, location, carrier policy, or fraud-prevention measures.

Customers are responsible for monitoring tracking information and completing reasonable carrier requirements. Failure to complete a required delivery or collection may result in the package being returned.

15. Packages Marked as Delivered

If tracking indicates that a package was delivered but you cannot locate it:

1. Verify the delivery address shown in your order confirmation.
2. Check the mailbox, parcel locker, porch, garage, side entrance, reception area, and other safe delivery locations.
3. Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
4. Allow up to 48 hours because some carriers may record delivery before the package is physically available.
5. Contact the carrier and request available delivery details.
6. Contact Cardivexa if the package remains missing.

Please provide your order number, tracking number, and any carrier case or reference number.

We will reasonably assist with an investigation when possible. Claims involving packages marked as delivered will be reviewed using available tracking records, carrier confirmation, delivery photographs, signature records, address information, and other relevant evidence.

A delivered tracking status does not automatically determine the outcome of every claim. Remedies will depend on the circumstances, available evidence, our policies, carrier procedures, and applicable law.

16. Lost Packages

A package may be considered potentially lost when tracking shows no delivery and no meaningful movement beyond the carrier’s expected timeframe.

If you believe a package is lost:

• Check the latest tracking information
• Contact the carrier when appropriate
• Contact Cardivexa with your order and tracking numbers
• Cooperate with reasonable carrier investigation requirements

Do not submit multiple conflicting claims for the same shipment.

If the carrier confirms that the package was lost before delivery, we will provide an appropriate remedy, which may include a replacement or refund, subject to product availability and applicable law.

17. Damaged Packages

Inspect the shipping package and product as soon as reasonably possible after delivery.

If the shipment arrives visibly damaged:

• Photograph the package before opening when possible
• Photograph the shipping label
• Retain all packaging materials
• Document damage to the product and included components
• Contact Cardivexa promptly, preferably within 7 calendar days

Do not use a product that appears damaged, unstable, incomplete, defective, or unsafe.

Claims will be handled according to our Return & Refund Policy and applicable law. Reporting after seven days does not eliminate consumer rights that cannot lawfully be limited, although delayed reporting may make shipping damage more difficult to verify.

18. International Shipping

International shipping is offered only to destinations available during checkout.

International customers are responsible for understanding any local import restrictions before ordering. Products may be delayed, rejected, seized, or returned by customs or other authorities.

International orders may be subject to:

• Import duties
• Customs charges
• Value-added tax
• Brokerage fees
• Local processing charges
• Inspection or clearance delays

Unless expressly collected during checkout, these charges are not included in the product price or Cardivexa shipping fee and are generally the customer’s responsibility.

Cardivexa cannot control customs decisions or processing times. However, we will not exclude obligations or remedies that apply under mandatory law.

If an international package is returned because required duties or taxes were not paid, eligible product refunds may be reduced by shipping, customs, brokerage, or return charges to the extent permitted by law.

19. Shipping Restrictions

Certain products may be unavailable for delivery to specific states, territories, countries, remote locations, military addresses, P.O. boxes, or freight-forwarding addresses.

Restrictions may result from:

• Carrier limitations
• Product dimensions or weight
• Safety requirements
• Import or export regulations
• Local product restrictions
• Fulfillment limitations

Available shipping options shown during checkout generally determine whether we can accept an order for the selected address.

We may contact you if additional information is needed or cancel an order that cannot be lawfully or reasonably delivered.

20. Freight Forwarders and Reshipping Services

If you choose to have an order delivered to a freight forwarder, reshipping company, hotel, temporary address, or third-party receiving service, Cardivexa’s ability to investigate subsequent loss or damage may be limited.

Customers are responsible for ensuring that the receiving service:

• Accepts the type and size of product ordered
• Records the package accurately
• Preserves the original packaging
• Handles the product appropriately
• Complies with relevant import and transportation laws

Nothing in this section limits liability that cannot legally be excluded.

21. Order Cancellations After Shipment

Once an order has been shipped, it normally cannot be cancelled or recalled.

If you no longer want the product, wait for delivery and request a return according to our Return & Refund Policy.

Refusing delivery may create additional carrier charges and does not guarantee a full refund.

22. Ownership and Risk of Loss

Ownership and risk of loss will transfer as provided by the applicable sales contract and governing law.

Nothing in this policy excludes responsibility for a package lost or damaged before delivery when Cardivexa remains legally responsible.

Claims involving theft, misdelivery, or loss after a documented delivery will be assessed based on the available evidence and applicable law rather than being automatically approved or rejected.

23. Force Majeure and Events Beyond Our Control

Cardivexa is not responsible for delays caused by events beyond our reasonable control to the extent permitted by applicable law.

Such events may include:

• Natural disasters
• Severe weather
• War or civil unrest
• Government actions or restrictions
• Public health emergencies
• Carrier shutdowns
• Transportation interruptions
• Labor disputes
• Customs disruptions
• Widespread telecommunications or system failures

This provision does not remove any right to cancel or receive a refund that cannot be restricted under applicable law.

24. Policy Relationship

This Shipping & Delivery Policy should be read together with our:

• Return & Refund Policy
• Terms of Service
• Privacy Policy

If a provision of this policy conflicts with a mandatory consumer-protection law, the mandatory law will apply to the extent of the conflict.

25. Contact Information

For shipping, tracking, address, delay, or delivery questions, contact:

Cardivexa Customer Support
Email: arshaborly@gmail.com
Phone: +1 (936) 260-5549
Website: https://cardivexa.com

Support Hours:
Monday–Friday, 10:00 AM–6:00 PM, Hong Kong Time (GMT+8)

We aim to respond to most inquiries within 1–2 business days. Response times may be longer during weekends, public holidays, or periods of unusually high inquiry volume.