Return & Refund Policy

Thank you for shopping at Cardivexa. We want our return and refund process to be clear and reasonable for both our customers and our store.

Please review this policy before requesting a return. Nothing in this policy limits any consumer rights that cannot lawfully be excluded or restricted.

Last updated: August 11, 2026

1. Return Eligibility

You may request a return within 30 calendar days after the date your order is delivered.

To qualify for a change-of-mind return, the product must generally:

• Be unused, unworn, unwashed, and in the condition in which it was received
• Be free from damage, stains, odors, alterations, or signs of exercise use
• Include all original packaging, accessories, parts, manuals, labels, and tags
• Be accompanied by valid proof of purchase
• Be returned according to the instructions provided by Cardivexa

You may inspect a product as reasonably necessary to determine its nature, condition, size, and basic functionality. Products that have been assembled or used beyond what is reasonably necessary for inspection may be ineligible for a change-of-mind return or may receive a reduced refund to the extent permitted by applicable law.

2. Non-Returnable Products

Unless a product is defective, damaged, incorrectly supplied, or returnable under applicable law, we generally cannot accept returns for:

• Gift cards
• Customized or personalized products
• Products clearly identified as final sale or non-returnable before purchase
• Used, worn, washed, altered, or damaged products
• Products missing original parts, accessories, manuals, or packaging
• Opened products that cannot be resold for health, hygiene, or safety reasons
• Products returned after the applicable return period
• Products returned without prior authorization

A product marked “final sale” is not automatically excluded from remedies available for defective, damaged, misrepresented, or incorrectly supplied products where applicable law provides otherwise.

3. How to Request a Return

Before sending a product back, contact us at:

Email: arshaborly@gmail.com
Phone: +1 (936) 260-5549

Please include:

• Your full name
• Your order number
• The email address used to place the order
• The product you wish to return
• The reason for the return
• Relevant photographs or videos when the product is damaged, defective, incomplete, or incorrect

If your request is eligible, we will provide return authorization and the appropriate return instructions.

Do not return a product to the business address listed on our website, the address printed on the original package, or any other address unless Cardivexa has confirmed that address in writing for your specific return.

Products may be fulfilled from different locations, so the correct return destination can vary by order. Unauthorized returns or products sent to an incorrect address may be refused, delayed, lost, or ineligible for a refund to the extent permitted by applicable law.

4. Return Authorization Period

After receiving return authorization, you must normally give the return package to the approved carrier within 7 calendar days, unless our written instructions specify a different deadline.

If you cannot meet this deadline, contact us before it expires. Approval of an extension is not guaranteed and may depend on the original return eligibility period and applicable law.

A return authorization does not guarantee a refund. Returned products must still be received and inspected before a final refund decision is made.

5. Return Shipping Costs

Change-of-Mind Returns

If you return a correctly supplied, non-defective product because you changed your mind, ordered the wrong product, selected an incorrect size, or no longer want the product:

• You are generally responsible for return shipping costs
• Original shipping charges are generally non-refundable
• You are responsible for following the provided return instructions
• A trackable shipping service is strongly recommended

If Cardivexa provides a prepaid return label for a change-of-mind return, the disclosed cost of that label may be deducted from your refund where permitted by law. We will inform you of the amount before the return is completed.

Cardivexa Error or Eligible Product Problem

If we verify that the product was damaged in transit, materially defective, incomplete, or different from the product ordered, Cardivexa will provide an appropriate remedy and cover reasonable return shipping costs when a return is required, subject to applicable law.

Do not arrange an expensive return shipment without our written instructions. Unauthorized shipping expenses may not be reimbursed.

6. Damaged, Defective, Incomplete, or Incorrect Products

Inspect your order as soon as reasonably possible after delivery.

If a product arrives damaged, defective, incomplete, or incorrect, contact us promptly—preferably within 7 calendar days after delivery—and provide:

• Your order number
• A description of the problem
• Clear photographs or videos showing the issue
• Photographs of the shipping package and label when relevant
• Details of any missing parts or accessories

Please retain the product, packaging, shipping carton, manuals, accessories, and labels while we review your claim.

Depending on the circumstances and applicable law, we may offer:

• Troubleshooting or installation assistance
• Replacement parts
• A replacement product
• A partial refund
• A full refund
• Another legally required remedy

Reporting an issue after seven days does not automatically eliminate rights that cannot be limited under applicable law. However, delayed reporting may make it more difficult to verify shipping damage, missing components, or other delivery-related issues.

Do not continue using a product that appears damaged, unstable, defective, or unsafe.

7. Exchanges

We do not guarantee direct exchanges for change-of-mind returns. If you would like a different product, size, or model, you may need to return the eligible original product and place a new order.

For a verified damaged, defective, incomplete, or incorrectly supplied product, we may offer a replacement when appropriate. If a suitable replacement is unavailable, we may provide another remedy, including a refund, as required by this policy and applicable law.

Replacement availability is not guaranteed.

8. Return Packaging and Shipment

Returned products should be securely packaged to prevent damage in transit.

Unless we provide different instructions:

• Include all original parts, accessories, manuals, and packaging
• Do not place shipping labels directly on retail product packaging
• Use an outer shipping box when reasonably necessary
• Use a trackable shipping method
• Retain your shipping receipt and tracking information
• Do not send cash, personal documents, or unrelated products

For customer-arranged change-of-mind returns, the customer generally bears the risk of loss or damage until the product reaches the authorized return location. This does not apply where prohibited by law.

9. Inspection and Refund Approval

After an authorized return is delivered, we will inspect the product to confirm:

• The correct product was returned
• The product meets the applicable return conditions
• All included parts and accessories are present
• The product has not been used, damaged, altered, substituted, or improperly packaged
• The return matches the original order and authorization

We will notify you whether the refund has been approved, partially approved, or declined.

If a returned product shows use, damage, missing components, substitution, or a material reduction in value caused after delivery, we may reduce or decline the refund to the extent permitted by applicable law. We will explain the reason when reasonably possible.

We will not deny remedies for damage or defects for which Cardivexa is responsible merely because the product is no longer in resalable condition.

10. Refund Method and Processing Time

Approved refunds will normally be issued to the original payment method used for the purchase.

After approval, please allow approximately 5–10 business days for us to submit or process the refund. Your bank, credit card provider, payment processor, or financial institution may require additional time to post the funds to your account.

Cardivexa does not control processing delays caused by financial institutions.

If the original payment method is unavailable, we may request additional information or provide another legally permitted refund method. We will not request your full credit card number, security code, or online banking password by email.

11. Original Shipping Charges

Original shipping charges are generally non-refundable for change-of-mind returns.

Original shipping charges may be refunded when:

• Cardivexa shipped an incorrect product
• The product was verified as damaged or materially defective
• The order was not delivered as promised and a refund is required
• Applicable law requires the shipping charge to be refunded
• Cardivexa agrees otherwise in writing

Optional expedited, priority, or upgraded shipping fees may remain non-refundable to the extent permitted by law unless the service was not provided as agreed.

12. Order Cancellations

You may request cancellation by contacting us as soon as possible after placing your order.

We will attempt to cancel an order if it has not entered processing, fulfillment, or shipment. However, cancellation is not guaranteed, even when requested shortly after purchase.

Once processing or shipment has begun, we may be unable to stop the order. If cancellation is no longer possible, you may request a return after delivery according to this policy.

An order is not considered cancelled until Cardivexa confirms the cancellation in writing.

Cardivexa may cancel an order because of suspected fraud, payment authorization failure, pricing or listing errors, stock unavailability, shipping restrictions, or other legitimate operational reasons. If we cancel a paid order, we will refund the affected amount to the original payment method.

13. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address before submitting an order.

If an order is returned because of:

• An incorrect or incomplete address
• An undeliverable address
• Refusal of delivery
• Failure to collect the package
• Repeated unsuccessful delivery attempts

We may offer, depending on the circumstances:

• Reshipment after payment of applicable additional shipping charges
• A refund of the eligible product price after the package is returned and inspected
• Another appropriate resolution

Original shipping costs and carrier return charges may be deducted from the refund to the extent permitted by law and only when the delivery problem was not caused by Cardivexa or the carrier.

Contact us immediately if you discover an address error. We cannot guarantee that an address can be changed after an order enters processing.

14. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

1. Verify the delivery address on your order.
2. Check around the delivery location, mailbox, reception area, parcel locker, and other safe locations.
3. Ask household members, neighbors, building staff, or reception personnel whether they accepted it.
4. Contact the shipping carrier for delivery details.
5. Contact Cardivexa promptly if the package remains missing.

We will assist with reasonable carrier inquiries where possible. A delivered tracking status does not automatically determine the final outcome of every claim; each case will be reviewed based on the available evidence and applicable law.

15. Refused and Unclaimed Deliveries

Refusing a package or failing to collect it does not automatically qualify the order for a full refund.

If the carrier returns the package to an authorized return location, we may inspect it and issue an eligible refund after deducting non-refundable shipping or carrier charges, where permitted by law.

Do not refuse delivery as a substitute for following our return process unless Cardivexa specifically instructs you to do so.

16. International Returns

For orders shipped across national borders:

• Return instructions and destinations may vary
• Customers are generally responsible for change-of-mind return shipping
• Import duties, taxes, brokerage fees, and customs charges are generally non-refundable by Cardivexa
• Customers may be responsible for return-related customs documentation and charges
• Cardivexa will address verified store errors and defective products in accordance with applicable law

Customs duties and taxes collected directly by a government authority or carrier may need to be reclaimed from that authority or carrier.

17. Chargebacks and Payment Disputes

We encourage you to contact Cardivexa first if you believe an order, refund, or payment has been handled incorrectly. This gives us an opportunity to investigate and resolve the issue.

Nothing in this section prevents you from exercising any lawful right to dispute a charge through your payment provider.

Submitting false, misleading, or duplicate claims may result in the suspension of related transactions or accounts and may be reported to the relevant payment provider where legally appropriate.

18. Policy Abuse and Fraud

Cardivexa may refuse a return, refund, replacement, or account service when there is reasonable evidence of:

• Return fraud
• Product substitution
• Use followed by an improper return
• Altered or fabricated photographs or documents
• Repeated false claims
• Returning a different product from the one purchased
• Intentional damage
• Abuse of promotional, refund, or replacement programs

Any action taken under this section will be subject to applicable law and will not restrict legitimate consumer rights.

19. Business Address Notice

Cardivexa’s business correspondence address is:

Cardivexa
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

This is not automatically a product return address.

Returns sent to this address without written authorization may be refused or delayed. Always obtain the correct return instructions before shipping a product.

20. Contact Information

For questions about returns, refunds, cancellations, damaged products, or incorrect orders, contact:

Cardivexa Customer Support
Email: arshaborly@gmail.com
Phone: +1 (936) 260-5549
Website: https://cardivexa.com

Support Hours:
Monday–Friday, 10:00 AM–6:00 PM, Hong Kong Time (GMT+8)

We aim to respond to most inquiries within 1–2 business days. Response times may be longer during weekends, public holidays, or periods of unusually high inquiry volume.